Protocol: The Power of Diplomacy and How to Make it Work for You

When:  Oct 20, 2020 from 3:00 PM to 4:00 PM (ET)
Associated with  mPower
What over two decades of working at the highest levels of government taught Ambassador Capricia Marshall: There’s power in detail and nuance. Marshall will talk about her best-selling book Protocol and relate why protocol is important in everyone’s day to day lives. When you enter any interaction —with a client, manager, or even your child’s teacher— the outcome comes down to how effective you are at two things: connecting and persuading. Marshall will bring us a master class in protocols’ power, unveiling the complexity of human interactions and making the case that civility, cultural IQ, and a flexible mindset matter now more than ever.


Capricia Marshall, Ambassador-in-Residence at the Atlantic Council

Elaine Howard, Vice President of Meetings & Conferences, Mortgage Bankers Association

Marcia Davies, mPower Founder and Chief Operating Officer, Mortgage Bankers Association

Thank you to sponsor Arch MI!
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Amanda Lodato
(202) 5572825