What over two decades of working at the highest levels of government taught Ambassador Capricia Marshall: There’s power in detail and nuance. Marshall will talk about her best-selling book Protocol and relate why protocol is important in everyone’s day to day lives. When you enter any interaction —with a client, manager, or even your child’s teacher— the outcome comes down to how effective you are at two things: connecting and persuading. Marshall will bring us a master class in protocols’ power, unveiling the complexity of human interactions and making the case that civility, cultural IQ, and a flexible mindset matter now more than ever.
Capricia Marshall, Ambassador-in-Residence at the Atlantic Council
Elaine Howard, Vice President of Meetings & Conferences, Mortgage Bankers Association
Marcia Davies, mPower Founder and Chief Operating Officer, Mortgage Bankers Association
Thank you to sponsor Arch MI!